FAQs

• Orders

  What payment methods do you accept?

  We accept all major credit cards including Visa, American Express, Mastercard, Discover, JCB, and Diner's Club. We also accept Shopify Pay, PayPal, Apple Pay, and Afterpay.

  
  

  When will my credit card be charged?

  Your credit card will be charged as soon as your order is accepted and processed.

  
  

  When will my order ship?      

  We process + ship orders M-F, excluding holidays. Please allow 4-5 business days for orders to be processed before shipping. You'll receive a notification via email if you provide an email address (or text if you opted in for texts) when your order has shipped, along with a tracking number. 

  
  

  How do I check the status of my order?

  You can view your order status on your Account page which is updated as soon as your payment is processed and when your order ships.

  
  

  Can I make changes to my order?

  Our fulfillment center begins processing orders immediately and we are unable to make changes to most orders. Please contact our care team immediately at hello@lovekinship.com with your order info and we will do our best to address your request. 

  
  

  What do I do if my product was damaged?  

  We're sorry to hear that! Contact our care team at hello@lovekinship.com with your order number, and we'll take care of you.

• Shipping

  Where do you ship?    

  We ship to all 50 states in the United States, US Territories, and APO/FPO. We also offer shipping to Canada!

  
  

  Do you offer international shipping?

  We are able to ship to the U.S. and Canada at this time from our site. We are carried at Cult Beauty if you're looking for us internationally. If you sign-up to receive our emails, texts, or follow us on Instagram, you'll be the first to know when we're able to ship to your country!

  
  What shipping methods do you offer?

  Shipping carriers are experiencing delays across the U.S. Please allow additional time for your Kinship package to arrive. Thank you for understanding.

  We offer:

  • US Standard Shipping (4-8 business days after fulfillment) for a flat rate of $6.95. US Standard Shipping is free for all orders $45+. You may experience longer delivery times if you're shipping to Alaska, Hawaii, US Territories, and APO/FPO.
  • US 2-Day Expedited Shipping (2 business days + 1 day of fulfillment, when ordered by 9am Pacific on weekdays.) If an order is placed Monday afternoon, it will be fulfilled Tuesday and ship Tuesday night. If an order is placed Friday after 9am Pacific, or over the weekend, it will fulfill on Monday and ship after that. Shipping costs are calculated at checkout. Expedited Shipping is only available for the 48 contiguous states, and is not available to AK, HI, APO/FPO and P.O. Boxes. 
  • Canada Standard International Shipping (5-10 business days after fulfillment). Includes duties + taxes, rates vary. See shipping charges at checkout.

  
  

  What shipping carriers does Kinship use?

  US orders use USPS and UPS, depending on your location and speed. We use UPS + DHL to Canada. We do not have the ability to change your shipping carrier.

• Returns + Exchanges

  What is the Feel Good Guarantee?

  Let’s face it. Trying new skincare takes time, amirite? That’s why we offer the Feel Good Guarantee to try Kinship, risk-free. If you’re not totally in love within 30 days, no worries. We’ll make it right. Just contact hello@lovekinship.com.

  Note: Skincare Multi-Tool and merchandise are final sale and not returnable.

  
  I received Kinship as a gift. Can I return or exchange it?

  We're sorry to hear you didn't love your gift! Contact our care team at hello@lovekinship.com. Please note that we will need the original order number to refund to the orginal payment method or exchange.

  
  

  How do I start a return? 

  Contact our care team at hello@lovekinship.com within 30 days of receiving your order, and we'll make it right. Just be sure to include your order number in your email.

  
  How long does it take to process a return and receive a refund?    

  You'll receive a refund notification by email or text. Please allow approximately 5-10 business days for credit card refunds to process, depending on your bank or card's policy. 

  You will be refunded to your original form of payment. Please note, original shipping charges are not refundable. 

• General Product

  How long does it take to see results?    

  Most of our products are fast acting and you can see results in 1-2 days, but to see true transformation it generally takes 2-3 weeks.

  
  Can I use Kinship with other skincare products?

  Yes. Kinship may be used with other skincare products. Consult your physician before using Kinship if you are using prescription facial products or peels, or are undergoing dermatologic procedures.

  
  Can I use Kinship if I have sensitive skin?

  We recommend a patch test before starting any new skincare regimen. To patch test, apply a small amount of the product on the lower jaw. Wait 1-2 minutes before proceeding. If any redness, irritation or swelling develops, please discontinue use of the product and contact our care team at hello@lovekinship.com.

  
  What if I see little bumps on my skin after using Kinship?

  With any new skincare regimen, the skin may go through a purging process. Developing small bumps can happen as dirt + oil are pulled from pores, and skin is exfoliated and detoxified. These bumps typically subside within 3-4 days and should not be a concern. If the bumps do not disappear, discontinue use and consult your physician as you may be sensitive to one or more ingredients in Kinship. Please contact our care team at hello@lovekinship.com for further assistance.

  
  Is it safe to use Kinship if I am pregnant or breastfeeding?    

  Consult your physician before using Kinship if you are pregnant or breastfeeding. Pimple Potion contains Retinal which should be avoided during pregnancy and breastfeeding.

  
  

  Do your products have expiration dates?

  The over-the-counter products (Pimple Potion +  Self Reflect) have the expiration date listed on the package. All other products have an approximate 2 year shelf life unopened and 6 months once opened.

  
  Are your products safe for kids/all ages?    

  We have formulated Kinship for younger skin, but please consult your physician and patch-test the products on anyone under 18. 

  
  Is Kinship cruelty-free? Does Kinship test products on animals?    

  Kinship is cruelty free and certified by Leaping Bunny. Neither our ingredients nor finished products are tested on animals.

  
  

• Ingredients

  Are Kinship products vegan?    

  All Kinship products are vegan with the exception of Insta Swipe, which has a small amount of honey and is therefore not vegan. Our squalane is an olive-based, vegetable-derived squalane. We are certified Leaping Bunny, which means neither our finished products nor our ingredients are tested on animals.

  
  Are Kinship products gluten-free?    

  Yes, all Kinship products are gluten-free meaning free of gluten, wheat, and all of its derivatives (rhye, barley, triticale, malt, etc.). We also take the extra step of testing all of our finished products at a third-party testing facility to ensure they are gluten-free. 

  
  Are Kinship products paraben-free?    

  Yes, all Kinship products are paraben-free.

  
  Are Kinship products chemical-free?    

  Kinship formulates to EU standards and does not use chemicals that are potentially harmful to health or the environment.

  
  Are Kinship products all-natural?    

  There is no official definition for “natural” in skincare or cosmetics. We are committed to clean, clinically-tested ingredients that are kind-to-skin. Kinbiome™️ and many of our active ingredients (i.e., avocado oil, papaya enzymes, coconut, turmeric, watermelon, marshmallow root) are plant-based, harnessing the benefits of polyphenols, prebiotics and antioxidants from nature. Synthetic ingredients such as preservatives are only used when needed to maintain shelf stability.

  
  Are your products organic?

  The majority of our ingredients are plant-based ingredients sourced from nature and we include certified organic ingredients whenever possible. All certified organic ingredients are noted in our ingredients lists, denoted with an (*). 

  
  Are Kinship products fragrance-free?

  Kinship products do not contain synthetic fragrances which are known to be potential allergens and are often made with petrochemicals and phthalates. Instead we use botanically-based essential oils and natural essences that have an uplifting scent and can help enhance the beauty of the skin.

  
  Is Kinship FDA-compliant?

  Kinship complies with all US FDA protocols. Kinship also proudly complies with European Union and Health Canada safety standards for cosmetics—the strictest in the industry.

  
  Are Kinship products preservative-free?

  Kinship products contain proven, safe, broad-spectrum cosmetic preservatives such as phenoxyethanol and ethylhexlglycerin to ensure the shelf life and stability of the products. These preservatives are accepted by the European Union safety standards. 

  
  Is Kinship non-GMO?    

  Yes, Kinship does not contain any genetically modified ingredients.

  
  How does Kinship rate on the EWG scale?

  The majority of Kinship's ingredients rate a "1" or "2" on the EWG scale.

  
  Is Kinship dairy-free? Soy-free? Nut-free?    

  Kinship is dairy-free and vegan, except for Insta Swipe, which contains a small amount of honey.

  The soy-derived lecithin we use doesn't contain the protein responsible for allergic reactions to soy, but consult with your physician if you have allergies. 

  There are no peanut ingredients in Kinship products. Naked Papaya contains cacao seed butter and jojoba oil; Supermello contains cacao seed butter, tamanu oil and a small amount of coconut oil; Self Reflect SPF has shea butter and jojoba oils.

  
  What is Kinbiome?    

  Kinbiome™ is our proprietary microbiome technology – a plant-based pre-probiotic – derived from the fermentation of lactobacillus to support a strong natural skin barrier. A strong skin barrier is linked to smooth, fresh, even tone and radiant skin versus dry, irritated, sensitive or acne-prone skin.

• Impact

  What is Ocean Waste Plastic?

  Ocean Waste Plastic (OWP) is a process for removing plastic pollution from our world's oceans, developed by our partners at Pack Tech. Through a fully documented and certified process, plastic pollution is collected and removed from the water every time an OWP component is sold by Kinship.

  
  Where does the Ocean Waste Plastic come from?

  Kinship's OWP is primarily collected in and around the Java Sea, the beaches of Bali, Indonesia, and the rivers Mahanadi and Mithi in India.

  You can learn more about the collection process for Kinship x Ocean Waste Plastic here.

  
  

  Is Ocean Waste Plastic recyclable?    

  Yes! Our jars, lids, and liners that are made with OWP are recyclable (PE #1 and PP #5). We always advise checking with your local recycling program to see what materials are accepted.

  
  

  Do you test your products on animals?    

  No! We are cruelty free and certified by Leaping Bunny. Neither our ingredients nor finished products are tested on animals.

  
  

  Is Kinship made in the USA?

  Yes, Kinship is formulated and made in the USA.

  
  

  How do I recycle my empty Kinship packaging?

  Our industry generates over 120 billion beauty packages every year, with most ending up in landfill. While Kinship collects Ocean Waste + we package our products in post-consumer recycled plastic, there's more we can do to close the loop. We're thrilled to announce that we joined Pact Collective on their mission to end cosmetic packaging waste in the beauty and wellness industries. This collaboration makes it super easy for us + you to properly recycle your empties. You can learn more about Pact Collective here.

  We invite all our customer to drop off their empties at Pact Collection Bins across the country. Bins are located at 90 Ulta Beauty stores as well as all Credo locations - you can find a searchable list here. We also highly encourage you to check with your local curbside recycling program to see if they accept your empties. 

  Kinship is packaged in recyclable plastic #1, 2, and 5. 

  • Bottles #1, collar/cap #5 (Naked Papaya, Naked Apple)
  • Jars #1, cap #5, disc #2
  • Tubes #2, Pimple Potion cap #1, Self Reflect cap #5

  To ensure your empties get recycled, be sure to clean + dry them out. Rules vary by city, but removing any residue will reduce the chance of contamination. If you are recycling with Pact and not sure if your beauty product is recyclable, check Pact's Guidelines.

  • Tubes: cut partway into them with scissors + remove excess product. Be sure to keep the tube in one piece.
  • Jars: wipe + replace the caps
  • Bottles: rinse + dry. Set aside the pump, which is one of those hard-to-recycle items (and see Step 3)

  ✨Check out the Recycling Guide in our highlighted stories on Instagram @lovekinship ✨

  You can drop off your empties at Pact's Collection Bins across the country ♻️ 

• Afterpay

   What is Afterpay?

  Afterpay is a service that lets you shop + enjoy Kinship now, and pay later in four equal, interest-free installments when you pay on time. 

  How do I start using Afterpay?

  Just add items to cart + go to checkout as usual, then select Afterpay as your payment method. If you already have an Afterpay account, log in and complete checkout in seconds. If you’re new to Afterpay, you can sign up as you checkout by following the prompts. You’ll know if you’ve been approved within seconds, and your order will ship within a few days, as it would with any other form of payment. Enjoy!

  You’ll pay for your order in four, interest-free equal installments when you pay on time, every two weeks. 

  Are there extra fees if I use Afterpay?

  There are no fees associated with your Afterpay order as long as installments are paid on time, according to the payment schedule (provided at the time of order approval). If you are overdue on a payment, Afterpay automatically applies a grace period (usually 10 days unless otherwise noted) without you having to do anything. Late fees are incurred if payment is not made within the disclosed grace period time frame.

  How does the Afterpay schedule work?

  When using Afterpay, your first payment is made at the time of purchase. The remaining three payments are then charged automatically to your selected payment method every two weeks in installments. If you would like to make additional unscheduled payments before they are due, you may log into Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly. You can log into your Afterpay account any time to view your payment schedule or make a payment before the next due date.

  What if I can’t make an Afterpay payment?

  If you can’t make a payment, you’ll be charged a late fee. For more details, please see Afterpay’s terms and conditions: Afterpay Purchase Payment Agreement 

  When do my items ship if I use Afterpay?

  Your items ship just as they would with any order, after your first Afterpay payment. You’ll receive an shipping confirmation email with tracking details once it ships. You can choose standard shipping or other shipping methods for an additional fee. Check out our Shipping FAQs for more on our shipping methods.

  Does your 30-day Feel Good Guarantee still apply if I use Afterpay?

  Absolutely! Contact our care team at hello@lovekinship.com to start a return. Afterpay will be notified of any refunds and adjust payments accordingly. 

  Where can I find out more about Afterpay?

  If you have a question or concern about your Afterpay order or payment, please contact Afterpay support at info@afterpay.com. You can also find out more about Afterpay and visit their help page here.

  
  

• Promotions

  Does Kinship offer any discounts or promo codes?

  Sign-up for Kinship emails and you'll receive 10% off your first order. Exclusions apply. Plus, you'll be the first to hear about upcoming promotions + other good things! You'll see the sign-up form at the bottom of every page on the site.👇 

  We also offer a few value sets at a discount. Exclusively here at lovekinship.com.

  Once you find the Kinship products you love, set-up a recurring subscription (every 30, 60, and 90 days) and you'll save 10% off + receive free shipping. Good for US orders only; we do not offer subscriptions for orders shipping to Canada at this time.

• Other

  Where can I buy Kinship skincare products?

  Kinship is currently available at Ulta Beauty, Credo Beauty, on Amazon, Cult Beauty, and lovekinship.com. Please note that products available at stores and retailers may vary.

  Find the widest selection + exclusive Kinship products at lovekinship.com.
  
  

  How do I unsubscribe from emails or SMS?

  We're sorry to see you go! To opt-out of emails, just click the 'unsubscribe' link at the bottom of your email. Please allow 2-3 business days for changes to take effect. To opt out of SMS, please reply to any text with STOP.